Learning

Open a lesson from a course or deep dive, then press Play. Move your pointer over the video, or tap it on a touch screen, to reveal the playback controls.

1. Use Play/Pause to stop at an idea you want to think through. Drag the progress bar to revisit a moment.
2. Adjust the volume or mute the video. Use the full-screen control when you want a larger view.
3. Open the player's speed control to slow down a demonstration or move faster through familiar material.
4. Use Lessons to move through the course. Open Transcript to follow the spoken content, or Notes to capture your own takeaways, when those options are shown.

On smaller screens, the supporting panels may be collapsed or appear as tabs rather than beside the video. Available controls depend on the lesson and player. A transcript, captions or Ask AI will not appear on every recording.

Open the player's speed menu and choose the pace that helps you follow the lesson. The supported speeds are 0.5×, 0.75×, 1×, 1.25×, 1.5×, 1.75× and 2×. Depending on the player, speed is in its settings menu or shown as a playback-rate control.

• 0.5× or 0.75×: slow down a detailed explanation or a demonstration you are following.
• 1×: watch at the original recording speed.
• 1.25× to 2×: move through familiar material, then slow down when the speaker reaches something new.

Your speed preference is remembered in that browser. If another lesson starts faster than expected, check this setting before reporting a playback problem. It is not a promise that your preference will follow you to another device or browser.

On desktop, use the following shortcuts while watching a lesson. Click outside a text field first; shortcuts are intentionally ignored while you type in notes, search or another input.

• Space or K: play or pause.
• Left / Right arrow: move back or forward five seconds.
• J / L: move back or forward ten seconds.
• Up / Down arrow: increase or decrease volume.
• M: mute or unmute.
• F: enter or exit full screen. Esc exits full screen.
• C: toggle captions when a caption track is available.
• 0–9: jump to 0–90% of the video. For example, 5 moves to the halfway point.
• Shift + N / Shift + P: go to the next or previous lesson when one is available.

If a shortcut does not respond, use the visible player control. Browser, device and full-screen behaviour can affect keyboard handling; a missing caption track cannot be enabled with a shortcut.

Select Transcript when it is available for the lesson. It shows the spoken content in clickable passages, so you can revisit an explanation without guessing where it is in the video.

1. Start the video. The current passage is highlighted and the transcript follows playback.
2. Scroll through the transcript to read ahead or revisit an earlier section. Scrolling with your mouse wheel pauses automatic following so you can read.
3. Select a passage to jump the video to that point. This also resumes following the current passage.
4. For a useful idea, write a short takeaway in Notes rather than copying the whole transcript.

The Transcript option appears only when an interactive transcript is attached to that lesson. Some lessons also show a plain transcript below the video; that text is different from the clickable panel. If a visible transcript stays blank, reload once and report the lesson link if it still fails. Check important names, numbers and quotations against the recording.

Captions appear over the video; the transcript is a separate reading and navigation panel. Use captions when you want to follow the words while watching, and the transcript when you want to scan or revisit a passage.

• Captions: use the player's caption control, or C on desktop, when a caption track is available. Select a language only from the tracks offered for that recording.
• Transcript: select the Transcript option beside the lesson or in its supporting tabs. Click a passage to move to that part of the recording.

These are separate resources: a transcript does not guarantee that captions or translated tracks are available. If the recording has no caption track or interactive transcript, the corresponding control may be absent. For an accessibility need or a broken track, report the lesson link and what you need.

Open Recommended in the panel beside the video to see every lesson in the course, or use the previous and next controls to move through it. Expand a section in the list to see its lessons.

• Follow the sequence: move to the next lesson when you have finished the current one.
• Revisit something: select that lesson in the list. Its current or completed state helps you orient yourself.
• Autoplay: where the player shows an Autoplay switch, turn it on to advance automatically after a video ends, or off if you want a pause between lessons. Not every player displays this switch.
• Locked lesson: return to the course overview and check your access. A locked item is not a playback-speed or autoplay problem.

Previous and next controls need an available neighbouring lesson. At the end of a course there may be no next lesson, and autoplay does not unlock content outside your access.

Use Notes for your own takeaways; check the lesson description and resources for materials shared with the lesson. Your notes and the speaker's templates are not the same thing.

1. Open Notes in the lesson and write the idea in your own words. Add what you will try, what you are unsure about and any example from your work.
2. Use New Note when you need a separate note. The notes view lets you move between the current course and All notes; you can also revisit notes from Notes.
3. Where a timestamp link appears in a note, select it to return to that moment in the lesson.
4. Wait for the saved indicator before leaving. If saving fails, copy your unsaved text somewhere safe and check your connection.
5. Look in the lesson's description, Resource tab or linked materials for slides, templates and exercises, where supplied.

Not every lesson includes downloadable material. If a speaker promises a file and you cannot find it, report the lesson link, the file name and the timestamp where it was mentioned.

If Ask AI is available in your lesson, open it and ask a specific question about what you are learning. It is not enabled for every account or lesson, so you may not see the option.

• Clarify an idea: “Explain the difference between activation and retention using a simple example.”
• Apply it: “How could I adapt this approach for a small B2B product? These are my constraints…”
• Check your understanding: “Here is how I understood this framework. What am I missing?”

Review any sources provided and check the original lesson before relying on a claim. AI can miss context or make mistakes; do not include confidential company information, customer data or credentials in a prompt.

For peer feedback, ask in the relevant club in Community with the lesson link, the problem, what you tried and one clear question. For scheduled-programme work, use the support route named in that programme. For a broken lesson or account problem, use Report an issue.

Use the lesson's completion control to update its status. Hover over it on desktop to see Mark as complete. If the lesson is already complete, the control changes to Mark as in progress.

1. Finish the lesson and any practice you want to do before marking it complete.
2. Select Mark as complete when you want it recorded as finished.
3. If you marked it by mistake or want to work through it again, select Mark as in progress.
4. You can still open a completed lesson from the lesson list to revisit it, while you have access.

The progress ring shows playback progress, while the completion control lets you update the lesson's status. Marking a lesson complete is not a claim that you completed a separate assignment, earned a certificate or unlocked another product. If progress does not match what you watched, follow the playback and progress troubleshooting answer below.

Check whether the problem is playback, access or progress before changing anything. Keep the exact lesson link so support can investigate the same recording.

1. Confirm that you are signed in to the account with access to the course. If you see a lock or upgrade prompt, follow the locked-course answer.
2. For a video that stalls or stays blank, reload once, check your connection and try an updated browser. See the video troubleshooting steps.
3. If playback works but the status is wrong, check the completion control. Use Mark as complete or Mark as in progress only if you intend to change that lesson's status.
4. If it still looks wrong after reopening, report the issue with the course and lesson links, device, browser, approximate timestamp and any visible error.

Do not mark an entire course complete to work around one incorrect lesson. Do not send your password, OTP or private account tokens to support.

Open Learn to browse courses and recorded sessions by topic. Choose something that helps with a real problem rather than trying to watch the entire library.

1. Choose a topic in Learn. Use Master Growth for the course collection, Build with AI for practical AI sessions, or a topic such as Product Strategy, Retention or Brand Building for focused recordings.

   

2. Use the search field to look for a word in a course or session title. It searches the catalogue titles, not the spoken transcript inside every video.
3. Open a card and read its overview, curriculum or session description before starting. Access depends on the product and your account.
4. To return to something you have started, open My learning and check Active or Completed.

The role guides in this handbook suggest useful collections for different kinds of work. They do not require you to select a job title in the product, and they are not separate courses. Scheduled programmes have their own pages, access and timelines.

Choose a course for a connected foundation, a deep dive for a focused question, and a live programme for a scheduled experience.

• Course: a sequence of lessons around a subject. Read the curriculum and follow the sequence when you are learning the foundations.
• Deep dive: a focused recorded session, often built around a particular problem, company or approach. Use it to explore a decision you are making now.
• Live programme: scheduled participation with its own activities and requirements. Read the programme page and cohort handbook for attendance, assignments, recordings and deadlines.

“I need the foundations.”

CourseConnected lessons → a broader understanding

“I have a specific question.”

Deep diveFocused session → an idea to test

“I want scheduled practice.”

Live programmeCheck the schedule → plan your participation

Your next step: choose one resource that helps you make a decision or try something.

A lesson is an individual item you open inside a learning experience; a course connects several lessons. These labels describe the format, not what is included in your membership. Check access on the product page before making plans. For live-programme logistics, use the Build Sprint section.

Open the course from Learn, review its curriculum and choose a lesson you have access to. If you are new to the subject, start with the first lesson rather than jumping straight to an advanced example.

1. Read the overview and check that the course addresses what you want to learn. Note any preparation or resources mentioned.
2. Expand the curriculum sections and select a lesson. If the page asks you to enrol or upgrade, check your existing access before paying again.
3. In the player, use Lessons to see the sequence and Next or the next-lesson control to continue.
4. Pause at useful examples, take a note and try the idea on your own work. Revisit an explanation through its transcript when available.
5. Use the completion control to keep your learning status accurate. Return through My learning when you are ready for another session.

The suggested sequence helps connected ideas build on each other; it does not mean every lesson is accessible on every plan. Follow any separate instructions for assignments or live-programme submissions.

Open My learning and choose Active or Completed. This is the quickest place to return to learning already associated with your account.

• Active: find a course you are still working through and use its available action to continue. Where a last-watched lesson is recorded, the course can take you back to it.
• Completed: revisit learning you have finished. You still need current access to open its lessons.
• Inside a lesson: the player can resume from your saved position. Use the timeline or transcript to move elsewhere if that is not where you want to start.

If something is missing, confirm that you are using the same account as before. Search for the course in Learn, open its overview and check its access state. If progress or access still differs from what you expect, report the course link and the account you signed in with; do not create a second account or purchase again just to recover progress.

You can work through on-demand lessons at your own pace while your access remains valid. Live programmes, cohort activities and assignments may have separate dates; check their current page and handbook.

• For a course: choose a realistic learning block, finish a manageable section and write down one thing you will apply before watching more.
• For a deep dive: start with a question, watch the relevant session and turn the answer into a small experiment or decision.
• For a live programme: put sessions and submission deadlines in your calendar. Do not assume a recording replaces required attendance or that an extension is automatic.

Use My learning to continue later. Self-paced does not mean lifetime access: check Settings → Membership (Subscription on mobile) and the product's terms for your access period. If you are unsure about an assignment deadline, ask through the support route for that programme before it passes.

An active membership does not necessarily include every course or live programme. Check the specific product and account before buying anything again.

1. Open Settings → Membership (Subscription on mobile) and confirm the membership or product currently active on your account.
2. Return to Learn and open the course from its current card. An old saved link may not be the course you intended to open.
3. Read the access or enrolment information on the product page. Check whether your purchase included this specific product and whether its access period is still valid.
4. If it should be included, report the course link, the exact message shown and the relevant purchase details. Do not include payment credentials.

Some lessons show Coming soon. They have not been released yet and are not a problem with your access, so reporting them or paying again will not unlock them. Start with a fully released course such as Advanced Growth Strategy or Growth Model Design.

If you cannot sign in to use Report an issue, contact [email protected] from the email associated with your account. A lock is an access issue, not something the player, transcript or completion button can override.